Member technical assistance
Active members can reach our support team for account help, sync issues, and app feedback. Concierge handles membership and access separately.
Include your account email, device type (iOS/Android), and app version. Screenshots help us resolve issues faster.
Account & Login
Password resets, session timeouts, and JWT authentication issues. Verify you are using the email approved during onboarding.
Wardrobe Sync
Missing items, photo upload failures, or outdated archive views. Check network connectivity and retry after force-closing the app
App Issues
Crashes, layout problems, or unexpected behavior. Send steps to reproduce and your OS version.
Subscriptions & Ads
Billing questions, Remove Ads upgrades, or receipt requests. Reference your app store purchase ID when available.
Feature Requests
Use the in-app Suggestion Box for product ideas. Support can escalate urgent feedback to the product team.
Membership and access requests are handled by our concierge — not the support desk.
See also our Privacy Policy and Terms of Service.
